1. GENERAL

It is important for Waybiller OÜ to protect your privacy and to comply with all applicable laws and regulations regarding any personal information we may collect about you. In the Privacy Policy, we explain what data we collect, how we use it, and what your rights are to protect your data. We follow what is described in this Privacy Policy to ensure that your privacy is respected when you use our services.

By using our website and services, you consent to the processing of your data in accordance with this Privacy Policy. Personal data is any information that can be used to directly or indirectly identify a person. Processing of personal data is any activity performed with personal data – collection, use, recording, storaging, modification or deletion of data.

In this Privacy Policy, the word ”we” refers to Waybiller OÜ and the words ”user” or ”you” refer to users, customers and potential customers of the service that Waybiller OÜ offers. The word ”service” refers to the website of Waybiller OÜ as well as the application and other services provided by Waybiller OÜ to users. 

The processor of your data is Waybiller OÜ

Company registration number: 14200010

Address: Mäealuse 2/1, Tallinn, Estonia

Email: waybiller@waybiller.com

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union.

2. DATA COLLECTION AND USE

2.1 What data we collect 

The information we collect includes both information that you knowingly and actively provide to us when you use our Services and all information that your devices send when accessing our products and services. 

We may collect the following information:

• Information and statistical data of website visitors: e.g. type of device used, IP address, browser type, time of visiting the website, entry and exit page and number of clicks on the website
• User preferences: e.g. saving an email address and password
• Contact details: e.g. name, phone number, email address, company name and job title
• Communication and correspondence data: e.g. data regarding customer service: contact details, content and history of contacting us, customer service calls are recorded
• Stored data shared by a registered user (a user who has a user account app.waybiller.com): e.g. contact details, personal identification code, location information and other data necessary for the provision of the service (specified in the Terms of Use, which the user agrees to when registering an account for him or her). 
• Other information provided voluntarily: e.g. responding to surveys

2.2 How we collect data

We use a number of ways to collect and store data, including cookies, website data storage, and web and application telemetry.

Your data may reach us in the following ways:

• When you browse our website https://waybiller.com/et/ 
• When you accept the cookies used on the website
• When you book a demo on the website or submit a subscription application 
• When you subscribe to our newsletter
• When you contact us through the chat window, by email or by phone
• When you are a registered user of our service

Cookies

Like most websites, https://waybiller.com/et/ uses ”cookies”. A cookie is essentially a text file that is stored on the user’s device when visiting a website. Persistent cookies remain on your computer or mobile device even after you close your browser or computer. Session cookies are deleted immediately after you close your browser. Cookies are used to determine and store preferences, regional settings, service usage options, etc. If you wish, you can disable the use of cookies in your browser setting, but in this case it is possible that the service offered to you is disturbed.

Cookies are divided into necessary, functional and communication cookies according to their purpose. Necessary cookies are session cookies, the purpose of these cookies is to enable you to use the services offered on our website, they help to authenticate users and prevent malicious use of user accounts. Notification cookies identify whether users have accepted the use of cookies on the website. Functionality cookies are designed to provide a more personalized experience and prevent you from re-entering your preferences, they allow your browser to remember the choices you make when using the website, e.g. saving login details or language preferences. 

2.3 How we use data

We process personal data only to the extent necessary and appropriate for the specific purpose of the processing. Waybiller processes personal data primarily for the purpose of providing the service you have chosen, but also for collecting feedback about the service and improving the user experience and for marketing purposes.

Customer support data and correspondence are also collected, e.g. to resolve disputes and service quality issues. Your name, phone number and email address are used to communicate with you, e.g. to keep you informed and to inform you about important service news. 

We may use the information we collect for a variety of purposes, including:

• To maintain, develop, personalize the website, etc.
• To collect statistics so that we can provide better services and/or offers and to understand and analyze the behavior of the visitors of our website
• To identify you by phone, text or email
• To send you information related to the services 
• To prevent fraud and protect our website
• To enable us to read your conversation history to speed up the provision of relevant advice
• To develop new services or improve functionalities 
• To send marketing messages
• For other purposes, e.g. data analysis

2.4 How we may share your data 

Your personal data will not be transferred to any organization or country unless there is a valid reason for doing so, if it is necessary to provide the service and to reach other agreements between the customer and Waybiller, or if it is required by applicable law and the security of your data is ensured. 

As Waybiller’s business partners, suppliers or service providers may be liable for certain parts of the service and the overall functioning of the website, personal data may be disclosed to them. We only work with trusted partners and authorities and only share data when there is a reasonable reason to do so, and we restrict data sharing to only the data needed. Waybiller shall ensure that the relevant sub-processors are subject to the same data protection obligations as in these Terms and Conditions. We implement appropriate technical and organizational measures to ensure that the processing meets the requirements of the applicable law. 

We do not transfer personal data without the customer’s prior consent to countries that are not in the European Union/European Economic Area or in the list of countries that ensure adequate personal data protection assessed by the European Commission.

2.5 Retention of personal data

We will retain your personal data for as long as it is necessary for the purposes described in this Privacy Policy and for the activities related to the provision of the service. We will retain and use your personal information to the extent necessary to comply with our legal obligations (e.g. when we need to retain your data to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

Please note that removing the Waybiller app from your device will not result in the deletion of your personal data. 

3. YOUR RIGHTS

When you provide personal information to us, you understand that we collect, hold, use and share it in accordance with this Privacy Policy. 

You have the right not to share your data with us, knowing that this may affect your experience while using our services. 

You have the right to request details of the data we collect about you. You have the right to ask us to verify or correct information that you think is incorrect or incomplete. If you believe that the information we have collected about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us, and we will do everything in our power to correct the information.

You have the right to request the removal of your data from our databases and the right to prohibit or restrict the processing of your personal data, unless it is necessary for the performance of a contractual requirement, including the provision of a service. If you have previously consented to share your personal information with us for marketing purposes, you retain the right to change your mind at any time. 

When we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy and the law of the Republic of Estonia. When sharing third-party data yourself, you confirm that you have the right and permission to do so.

If you believe that we have violated any relevant data protection law, please contact us using the contact details found in this document and provide us with all the details of the breach. We will investigate your complaint and respond to you in writing, providing the results of the investigation and the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or data protection authority.

4. DATA SECURITY

The security of your personal data is important to us. Waybiller OÜ will take all reasonable and necessary measures to ensure that your data is processed securely and in accordance with this Privacy Policy and the law of the Republic of Estonia. 

We do our best to protect your data, but remember that no method of exchanging information online or electronic storage method is 100% secure and we cannot guarantee the complete security of the data.

5. REFERENCING OTHER WEBSITES 

On our website you may find links to other websites that are not owned by us. If you click on a third-party link, you will be redirected to that third-party website. We strongly recommend that you familiarize yourself with the privacy policy of each site you visit.

We do not have any control over third-party sites and do not accept any responsibility for their content, privacy policy, services provided etc.

6. UPDATES

Last modified 01.01.2024