{"id":16572,"date":"2023-05-29T16:11:54","date_gmt":"2023-05-29T13:11:54","guid":{"rendered":"https:\/\/waybiller.com\/?p=16572"},"modified":"2024-10-28T09:46:43","modified_gmt":"2024-10-28T09:46:43","slug":"kuidas-saada-uhendust-waybilleri-klienditoega","status":"publish","type":"post","link":"https:\/\/waybiller.com\/et\/kuidas-saada-uhendust-waybilleri-klienditoega\/","title":{"rendered":"Kuidas saada \u00fchendust Waybilleri klienditoega?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Suve saabumisega suureneb Eestis masstranspordi vedude hulk ning t\u00f6\u00f6d jagub k\u00f5igile, kes Waybillerit kasutavad. \u00d5nneks on meie klienditugi valmis pakkuma k\u00f5igile parimat tuge.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">K\u00e4esolevasse artiklisse oleme koondanud k\u00f5ige levinumad k\u00fcsimused, millega Waybilleri tiim kokku puutub ning pannud kokku juhendi, kuidas ise nendele muredele lahenduse leiab.<\/span><\/p>\n<h4><strong>Millal ja kus klienditugi vastab?<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Waybilleri klienditoega saab \u00fchendust t\u00f6\u00f6p\u00e4eviti vahemikus 9-17 ning v\u00f5imalusi \u00fchendust v\u00f5tta on mitmeid:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Vestlustugi<\/strong> &#8211; kodulehel ning rakenduse siseselt on v\u00f5imalus kirjutada meile online vestluse kaudu. Oma k\u00fcsimuse saate sinna esitada 24\/7, kuid vastust v\u00f5ib oodata t\u00f6\u00f6p\u00e4eviti vahemikus 9-17.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Meili teel<\/strong> &#8211; kirjutades <\/span><strong><a href=\"mailto:support@waybiller.com\">support@waybiller.com<\/a><\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Helistades<\/strong> &#8211; klienditoe telefoninumber <strong>+372 606 8120<\/strong><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Selleks, et saaksime teid kiirelt aidata, palume probleemi v\u00f5imalikult t\u00e4pselt kirjeldada. \u00dcldiste k\u00fcsimuste puhul on lisaks v\u00f5imalus leida abi meie <strong><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\">klienditoe infopangast<\/a><\/strong>.<br \/>\n<\/span><span style=\"font-weight: 400;\">Klienditoe infopank on leitav kodulehel p\u00e4ises ning peatselt ka rakenduses.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16606 size-full\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/desktop-1-1.png\" alt=\"\" width=\"2048\" height=\"1191\" srcset=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/desktop-1-1.png 2048w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/desktop-1-1-300x174.png 300w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/desktop-1-1-1024x596.png 1024w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/desktop-1-1-768x447.png 768w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/desktop-1-1-1536x893.png 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Klienditoe infopank on jaotatud viieks kategooriaks <\/span><i><span style=\"font-weight: 400;\">(Peakasutaja, Laod, Autojuht, Laaduri operaator, Transpordiettev\u00f5tted)<\/span><\/i><span style=\"font-weight: 400;\">, mis omakorda jagunevad teemade j\u00e4rgi alamkategooriatesse. Abi saab erinevate k\u00fcsimuste puhul ning teemasid on v\u00f5imalik otsida ka m\u00e4rks\u00f5nade kaudu. Nii leiab n\u00e4iteks autojuhi juhendite alt infot autojuhi konto, vaate, veoselehtede loomise ja kinnitamise osas ning peakasutaja alt kogu info kuidas ettev\u00f5tte konto, sh t\u00f6\u00f6tajate kontod, l\u00e4htekohad, sihtkohad jms \u00fcles seadistada.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16590\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-29-at-15.37.06-1.png\" alt=\"\" width=\"2880\" height=\"1079\" \/><\/p>\n<h4 style=\"text-align: center;\">Waybilleri klienditoe eest vastutavad kliendihaldurid Andra Sooneste ja K\u00fclli Kerem<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16660 size-full aligncenter\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/blogipildid-4.png\" alt=\"\" width=\"1500\" height=\"500\" srcset=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/blogipildid-4.png 1500w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/blogipildid-4-300x100.png 300w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/blogipildid-4-1024x341.png 1024w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/blogipildid-4-768x256.png 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/p>\n<h4><strong>Korduma kippuvad k\u00fcsimused<\/strong><\/h4>\n<h5><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/7498882659229-Autojuhi-konto-ja-sisselogimine\"><b>Konto ja sisselogimine<\/b><\/a><\/h5>\n<p><span style=\"font-weight: 400;\">Waybilleri kasutamiseks on vajalik nutiseade ja konto. Waybillerit saab kasutada laadides alla \u00e4pi (nii <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.waybillerapp\" target=\"_blank\" rel=\"noopener\">Android<\/a> kui <a href=\"https:\/\/apps.apple.com\/tt\/app\/waybiller\/id1459796969\" target=\"_blank\" rel=\"noopener\">iOS<\/a> versioon) v\u00f5i l\u00e4bi interneti brauseri aadressil <a href=\"http:\/\/app.waybiller.com\">app.waybiller.com<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Waybilleri kasutajanimeks on alati kontoga seotud e-maili aadress (e-mail, millega t\u00f6\u00f6taja s\u00fcsteemi lisati). Kui t\u00f6\u00f6taja on Waybillerisse lisatud, saab ta e-mailile lingi, mille kaudu saab omale parooli m\u00e4\u00e4rata.\u00a0<\/span><\/p>\n<p><strong>Sisselogimisel sisesta oma e-maili aadress ja parool.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16595 alignnone\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/logi-sisse.png\" alt=\"\" width=\"461\" height=\"350\" srcset=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/logi-sisse.png 461w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/logi-sisse-300x228.png 300w\" sizes=\"auto, (max-width: 461px) 100vw, 461px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Esmakordsel sisenemisel sisesta oma nimi (kohustuslik), telefoninumber ja isikukood (kohustuslik autojuhtidel). Isikukoodi lisamata ei saa autojuhid vedusid teostada.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em>NB! Kui oled parooli unustanud, vajuta sisselogimisel &#8220;Unustasid parooli?&#8221;. Avaneb uus vaade, kuhu saad sisestada oma e-maili aadressi ning saadame sinna uue lingi, mille abil saad uue parooli m\u00e4\u00e4rata.<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16600 alignnone\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/taasta-parool.png\" alt=\"\" width=\"456\" height=\"245\" srcset=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/taasta-parool.png 456w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/taasta-parool-300x161.png 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/p>\n<p><strong><i>NB! Kui sul ei ole Waybilleri kasutajat, siis p\u00f6\u00f6rdu oma ettev\u00f5ttesisese kontakti poole, kes Waybillerit haldab (logistik\/ettev\u00f5tte juht). Waybilleri konto saab luua ettev\u00f5ttele t\u00e4ites registreerumisvormi klikates p\u00e4ises &#8220;Liitu&#8221; lingile.<\/i><\/strong><\/p>\n<h5><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/6851202792861-S%C3%B5iduki-lisamine-ja-muutmine\"><b>S\u00f5iduki lisamine ja muutmine<\/b><\/a><\/h5>\n<p><span style=\"font-weight: 400;\">K\u00f5ik ettev\u00f5tte s\u00f5idukid tuleb Waybilleris lisada enda ettev\u00f5tte alla. S\u00f5idukid on jaotatud kahte sakki: <strong>aktiivsed<\/strong> ja <strong>mitteaktiivsed<\/strong>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S\u00f5idukeid saab lisada, muuta ja mitteaktiivseks teha Juhatuse rolliga kasutaja. S\u00f5iduki lisamiseks vajuta men\u00fc\u00fcpunktis S\u00f5idukid nuppu &#8220;<strong>Lisa s\u00f5iduk<\/strong>&#8220;, t\u00e4ida v\u00e4ljad ning pane hoolikalt t\u00e4hele, mida n\u00f5utakse. Kui oled s\u00f5iduki registrinumbri sisestamisel teinud vea v\u00f5i s\u00f5iduk ei ole enam aktiivne,<\/span><span style=\"font-weight: 400;\"> vajuta s\u00f5iduki taga nuppu &#8220;<strong>Muuda<\/strong>&#8220;, <\/span><span style=\"font-weight: 400;\">tee linnuke valiku <\/span><i><span style=\"font-weight: 400;\">Mitteaktiivne<\/span><\/i><span style=\"font-weight: 400;\"> ette ning sisesta s\u00f5iduk uuesti. Enne mitteaktiivseks tegemist veendu, et s\u00f5iduk ei oleks hetkel kasutuses, st seotud aktiivsete veoselehtedega\/veotellimusega. Viimase korral v\u00f5ta \u00fchendust meie klienditoega.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16614\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/lisa-soiduk.png\" alt=\"\" width=\"1148\" height=\"273\" srcset=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/lisa-soiduk.png 1148w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/lisa-soiduk-300x71.png 300w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/lisa-soiduk-1024x244.png 1024w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/lisa-soiduk-768x183.png 768w\" sizes=\"auto, (max-width: 1148px) 100vw, 1148px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Muuta saab:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Haagise numbrit<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Valitud riiki<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sisestatud k\u00fctusekulu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">E-maili aadresse kuhu veoselehti saadetakse<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u00f5iduki staatust (aktiivne\/mitteaktiivne)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/9811854882205-Kuidas-seadistada-allt%C3%B6%C3%B6v%C3%B5ttu\"><b>Kuidas seadistada allt\u00f6\u00f6v\u00f5ttu<\/b><\/a><\/h5>\n<p><span style=\"font-weight: 400;\">Mitmed transpordiettev\u00f5tted teevad ja kasutavad allt\u00f6\u00f6v\u00f5ttu ning selleks, et andmed oleksid veoselehel \u00f5igesti tuleb Waybilleris teha j\u00e4rgmised tegevused:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allt\u00f6\u00f6v\u00f5tja registreerib men\u00fc\u00fcpunktis T\u00f6\u00f6tajad autojuhi e-maili kasutades autojuhile konto\u00a0 (rolliga autojuht)<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Vaata juhendit: &#8220;<\/span><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/6849548827805-T%C3%B6%C3%B6taja-lisamine-ja-muutmine\"><span style=\"font-weight: 400;\">T\u00f6\u00f6taja lisamine ja muutmine<\/span><\/a><span style=\"font-weight: 400;\">&#8221; ja &#8220;<\/span><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/6849444989085-T%C3%B6%C3%B6tajate-rollid\"><span style=\"font-weight: 400;\">T\u00f6\u00f6tajate rollid<\/span><\/a><span style=\"font-weight: 400;\">&#8220;<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allt\u00f6\u00f6v\u00f5tja lisab men\u00fc\u00fcpunktis S\u00f5idukid talle kuuluvad s\u00f5idukid<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Vaata juhendit &#8220;<\/span><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/6851202792861-S%C3%B5iduki-lisamine-ja-muutmine\"><span style=\"font-weight: 400;\">S\u00f5iduki lisamine ja muutmine<\/span><\/a><span style=\"font-weight: 400;\">&#8220;<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><em><span style=\"font-weight: 400;\">NB! S\u00f5idukid peavad olema Waybilleris lisatud ainult s\u00f5iduki omaniku ettev\u00f5tte all, peat\u00f6\u00f6v\u00f5tja allt\u00f6\u00f6v\u00f5tja s\u00f5idukeid oma s\u00f5idukiparki ei lisa!<\/span><\/em><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peat\u00f6\u00f6v\u00f5tja registreerib men\u00fc\u00fcpunktis T\u00f6\u00f6tajad autojuhi allt\u00f6\u00f6v\u00f5tjaks (kasutades sama e-maili, millega allt\u00f6\u00f6v\u00f5tja autojuhile konto l\u00f5i, linnuke \u201cSee autojuht on allt\u00f6\u00f6v\u00f5tja\u201d).\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vaata juhendit \u201c<\/span><a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\/articles\/9811854882205-Kuidas-seadistada-allt%C3%B6%C3%B6v%C3%B5ttu\"><span style=\"font-weight: 400;\">Kuidas seadistada allt\u00f6\u00f6v\u00f5ttu<\/span><\/a><span style=\"font-weight: 400;\">\u201d\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Autojuht n\u00e4eb sisselogides n\u00fc\u00fcd mitme ettev\u00f5tte rolli ja peab vedu teostades valima ettev\u00f5tte (rolli), kellele vedu teostab.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16619\" src=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/alltoovott.png\" alt=\"\" width=\"673\" height=\"582\" srcset=\"https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/alltoovott.png 673w, https:\/\/waybiller.com\/wp-content\/uploads\/2023\/05\/alltoovott-300x259.png 300w\" sizes=\"auto, (max-width: 673px) 100vw, 673px\" \/><\/p>\n<p>Kui sa ei leidnud siit artiklist oma k\u00fcsimusele vastust, siis heida pilk peale meie infopangale lehek\u00fcljel <a href=\"https:\/\/support.waybiller.com\/hc\/et-ee\">https:\/\/support.waybiller.com\/hc\/et-ee<\/a> , kirjuta meile <a href=\"mailto:support@waybiller.com\">support@waybiller.com<\/a> v\u00f5i helista <strong>+372 606 8120<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Suve saabumisega suureneb Eestis masstranspordi vedude hulk ning t\u00f6\u00f6d jagub k\u00f5igile, kes Waybillerit kasutavad. \u00d5nneks on meie klienditugi valmis pakkuma k\u00f5igile parimat tuge. K\u00e4esolevasse artiklisse oleme koondanud k\u00f5ige levinumad k\u00fcsimused, millega Waybilleri tiim kokku puutub ning pannud kokku juhendi, kuidas ise nendele muredele lahenduse leiab. Millal ja kus klienditugi vastab? Waybilleri klienditoega saab \u00fchendust t\u00f6\u00f6p\u00e4eviti [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":18540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"inline_featured_image":false,"footnotes":""},"categories":[84],"tags":[],"class_list":["post-16572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-juhendid"],"acf":[],"_links":{"self":[{"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/posts\/16572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/comments?post=16572"}],"version-history":[{"count":1,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/posts\/16572\/revisions"}],"predecessor-version":[{"id":18591,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/posts\/16572\/revisions\/18591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/media\/18540"}],"wp:attachment":[{"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/media?parent=16572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/categories?post=16572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/waybiller.com\/et\/wp-json\/wp\/v2\/tags?post=16572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}